Fast

Easily connected to soft phone software on PC thus no need for further infrastructure with simultaneous unlimited call assignment to several agents for inbound calls and 60 or more calls for outbound calls.

Mobility Reach

Calls can be extended to multiple users mobile phones out of office thus no missed customer calls.

Automatic Call Distribution (ACD)

This routes incoming calls to the most appropriate agent in the office. Also acquire usage data such as call volume, calls handled, call duration and wait time

Interactive Voice Response (IVR)

Easily manage call inquiries through the integrated IVR for calls thus increase agents availability to calls that require agents intervention.

Skills-based routing

This sends calls to specific agents, departments, or teams based on customized rules. This is an excellent way to ensure that callers are routed to agents who are most qualified to meet their needs

Call Flow Control

This allows for customization/configuration of the Call Centre solution to meet the client’s business model. Out of business hours responses, time condition call handling etc.

Abandoned and No answered calls

Missed calls logs allows for agents to follow up on missed or answered calls thus improving customer experience

Call Recording

Records all calls for quality check purposes or reference by agents on queries.

Call Barging

Silent monitoring of calls handle by agents for QC and training purpose thus improving on customer handling during calls.

Reports

Easily generated from the system thus making easy for you to make informed decisions. This include: No of calls/agent, Call recordings, Unanswered calls etc.

Conferencing

Enables collaboration between different business teams

Call Queues

These holds callers in a waiting queue when all agents are busy. Ensures the customers calls are not abandoned when the agents are busy.